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Terms of Service for VoiceBuddy

Last Updated: May 2025

These Terms of Service (“Agreement” or “Terms”) govern your("Customer") access to and use of VoiceBuddy (the “Application”) and other services provided by ChatGenie (“ChatGenie,” “Company,” “we,” “us,” or “our”). The Application, along with our application programming interface(s), software, tools, developer services, data, documentation, and websites, are collectively referred to as the “Services.”

By using our Services, you signify your agreement to these Terms. If you do not agree to these Terms, you may not use the Services. Please read this Agreement carefully. Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect and use personal information.

1. Account Registration

  1. (a) You must be at least 18 years old to use our Services. If you are using the Services on behalf of another person or entity, you represent and warrant that you have the authority to accept these Terms on their behalf.
  2. (b) You are required to provide accurate and complete information when registering for an account.
  3. (c) You may not share your access credentials or account with others, and you are solely responsible for all activities conducted through your account.

2. Use of Services

  1. (a) You may access and use the Services in accordance with these Terms. By using the Services, you agree to comply with these Terms and all applicable laws. ChatGenie and its affiliates retain all rights, title, and interest in and to the Services.
  2. (b) We appreciate feedback, comments, ideas, proposals, and suggestions for improvements regarding the Services (“Feedback”). If you provide any such Feedback, we may use it without any restrictions or compensation to you.
  3. (c) You agree to comply with the following restrictions:
    1. (i) You may not use the Services in a way that infringes, misappropriates, or violates the rights of any person.
    2. (ii) You may not attempt to reverse engineer, decompile, translate, or otherwise discover the source code or underlying components of the Services, except to the extent such restrictions are contrary to applicable law.
    3. (iii) You may not use the output from the Services to develop machine learning models that compete with or negatively impact ChatGenie or its Services.
    4. (iv) Except as permitted through the advertised service, you may not use any automated or programmatic method to extract data or output from the Services, including scraping, web harvesting, or web data extraction.
    5. (v) You may not misrepresent that the output from the Services was human-generated when it is not or otherwise violate our Usage Policies (if applicable).
    6. (vi) You may not send us any personal information of children under 18 years old or the applicable age of digital consent, unless you have obtained appropriate parental or guardian consent as required by applicable law.
    7. (vii) You must comply with any rate limits and other requirements specified in our documentation.
    8. (viii) You may use the Services only in geographies currently supported by ChatGenie.
  4. (d) Any third-party software, services, or other products you use in connection with the Services are subject to their own terms, and ChatGenie is not responsible for any third-party products. This is distinct from External Solutions integrated by ChatGenie as described in Section 3.

3. External Solutions

  1. (a) Our platform might function in conjunction with, rely upon, or utilize external APIs and solutions managed or offered by external entities (“External Solutions”). This encompasses, but is not restricted to, connections and links to these External Solutions facilitated by ChatGenie.
  2. (b) Currently, ChatGenie uses AI services from providers such as OpenAI and Google as External Solutions to produce results. As of May 2025, these external entities affirm that they will not utilize your information for the purpose of improving their algorithms. They also affirm that any content that they might retain for the purposes of abuse detection will be expunged within a limited time (30 days for OpenAI, limited time for Google)(Open AI data page, Open AI zero data retention page, Google API TOS).
  3. (c) ChatGenie holds no liability for the functioning of any External Solutions, nor for the accessibility or performance of our own platform when such accessibility or performance relies on these External Solutions.
  4. (d) All External Solutions are governed by their own Terms and Conditions. ChatGenie offers no guarantees or assurances regarding these External Solutions.

4. Accuracy

(a) Artificial intelligence and machine learning are rapidly evolving fields. The use of our Services, including VoiceBuddy, may result in incorrect output that does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any output for your specific use case, including by using human review where appropriate. ChatGenie does not guarantee the accuracy, reliability, or completeness of any output from the Services.

5. Fees and Taxes

  1. (a) By using our Services, you agree to pay all fees according to the prices and terms advertised for the Services you select.
  2. (b) You are responsible for paying all applicable taxes associated with your purchase of our Services (excluding taxes based on ChatGenie's net income).
  3. (c) ChatGenie reserves the right to change prices by posting a notice to your account or the website. The notice period for any price changes will be at least 14 days before the changes take effect.
  4. (d) If you wish to dispute any billing, you must contact support@chatgenie.app within thirty (30) days of the date of the disputed invoice. Any undisputed amounts past due are subject to a late fee of 1.5% per month or the highest rate permitted by law, whichever is lower. We reserve the right to suspend or terminate service for accounts with a past due balance.
  5. (e) Free Tier: You may not create multiple accounts to benefit from credits provided in any free tier of the Services. If we determine that you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.

6. Confidentiality, Security, and Data Protection

  1. (a) Confidentiality: You may have access to Confidential Information of ChatGenie, its affiliates, and other third parties. You may use Confidential Information solely for the purpose of using the Services as permitted under these Terms. You agree not to disclose Confidential Information to any third party and to protect Confidential Information with at least reasonable care, similar to how you protect your own confidential information. “Confidential Information” refers to nonpublic information designated as confidential by ChatGenie, its affiliates, or third parties, including software, specifications, and other nonpublic business information. Confidential Information does not include information that:

    1. (i) is or becomes generally available to the public through no fault of yours;
    2. (ii) you already possess without any confidentiality obligations at the time of disclosure;
    3. (iii) is rightfully disclosed to you by a third party without confidentiality obligations; or
    4. (iv) you independently develop without using or referring to Confidential Information.

    You may disclose Confidential Information when required by law or a valid order of a court or governmental authority, provided that you give reasonable prior written notice to ChatGenie (to the extent legally permissible) and make reasonable efforts to limit the scope of disclosure.

  2. (b) Security: You are responsible for implementing reasonable and appropriate measures to secure your access to and use of the Services, including managing your access credentials. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact ChatGenie at security@chatgenie.app and provide details of the vulnerability or breach.

  3. (c) Processing of Personal Data: If you use the Services to process personal data, you must provide legally adequate privacy notices and obtain all necessary consents for the processing of such data. You represent and warrant to ChatGenie that you are processing such personal data in accordance with all applicable laws and have all necessary rights to do so.

7. Term and Termination

  1. (a) Term: These Terms take effect upon your first use of the Services and remain in effect until terminated.
  2. (b) Termination by You: You may terminate these Terms at any time by discontinuing the use of the Services and closing your account, if applicable.
  3. (c) Termination and Suspension by ChatGenie: ChatGenie may terminate these Terms for any reason by providing you with at least thirty (30) days' advance notice. ChatGenie may also terminate or suspend your access to the Services and these Terms immediately upon notice if:
    1. (i) you materially breach these Terms;
    2. (ii) there are changes in relationships with third-party technology providers outside of ChatGenie's control that impact the Services;
    3. (iii) to comply with the law or government requests;
    4. (iv) your use poses a security risk to the Services or other users; or
    5. (v) fraudulent or potentially liable activity is suspected.
  4. (d) Effect of Termination: Upon termination, you must cease using the Services and promptly return or, if instructed by ChatGenie, destroy any Confidential Information. The following sections will survive termination: 2(b) (Feedback), 5 (Fees and Taxes, for amounts due), 6 (Confidentiality, Security, and Data Protection), 7(d) (Effect of Termination), 8 (Indemnification), 9 (Limitation of Liability), 10 (Disclaimer of Warranties), 11 (Governing Law and Jurisdiction), and 15 (General Terms).

8. Indemnification

  1. (a) You agree to indemnify, defend, and hold harmless ChatGenie, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
    1. (i) Your use of the Services or any violation of these Terms.
    2. (ii) Any content or information you submit, post, transmit, or make available through the Services, including any claim that such content infringes the rights of a third party.
    3. (iii) Your violation of any rights of another person or entity.
    4. (iv) Any breach of your representations, warranties, or obligations under these Terms.
  2. (b) ChatGenie reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with ChatGenie in asserting any available defenses.

9. Limitation of Liability

  1. (a) TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHATGENIE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER CHATGENIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. (b) TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CHATGENIE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR REPRESENTATIVES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO CHATGENIE FOR THE SERVICES IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (II) ONE HUNDRED U.S. DOLLARS ($100.00).
  3. (c) THE LIMITATIONS IN THIS SECTION 9 APPLY EVEN IF THE REMEDIES OTHERWISE PROVIDED UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.

10. Disclaimer of Warranties

  1. (a) THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CHATGENIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  2. (b) CHATGENIE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE, OR FREE OF HARMFUL COMPONENTS. THE USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK.
  3. (c) CHATGENIE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY, OR USEFULNESS OF THE OUTPUT GENERATED BY THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CHATGENIE OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

Acknowledgement of Key Terms By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including specifically the indemnification clauses (Section 8), limitation of liability (Section 9), and disclaimer of warranties (Section 10).

11. Governing Law and Jurisdiction

  1. (a) These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
  2. (b) Any legal action or proceeding arising out of or relating to these Terms or the Services shall be exclusively brought in the federal or state courts located in San Diego County, California, and you and ChatGenie consent to the personal jurisdiction and venue of such courts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such provision shall be deemed to be modified to the minimum extent necessary to make it enforceable or valid while preserving the intent of the original provision. If a modified provision is not enforceable or valid, it shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

13. Modification of Terms

  1. (a) ChatGenie reserves the right to modify or update these Terms of Service at any time, in its sole discretion, by posting the revised Terms on its website or notifying you through other means, including but not limited to email or an in-product notification. The modified Terms will become effective upon posting or notification, as applicable ("Effective Date").
  2. (b) Your continued use of the Services after the Effective Date of the modified Terms constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must discontinue using the Services. It is your responsibility to review the Terms regularly to stay informed of any changes.

14. Acceptable Use and Restrictions for VoiceBuddy Services

Your access to and use of the VoiceBuddy Application and related Services are subject to these Terms and all applicable laws and regulations. We reserve the right to investigate and take appropriate action, including but not limited to account suspension or termination and reporting to law enforcement authorities, if we suspect any violation of these restrictions or any other provision of these Terms.

You agree that you will not, and will not permit any third party to, do any of the following in connection with VoiceBuddy:

A. General Prohibitions:

  1. Illegal Activities: Use the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, data protection, and privacy.

  2. Unauthorized Access & Security Breaches: a. Attempt to gain unauthorized access to the Services, user accounts, computer systems, or networks connected to the Services through hacking, password mining, or any other means. b. Breach or otherwise circumvent any security or authentication measures of the Services. c. Probe, scan, or test the vulnerability of any system or network associated with the Services, unless expressly permitted by ChatGenie in writing (e.g., through an authorized bug bounty program).

  3. Interference with Services: a. Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services, including but not limited to sending viruses, overloading, flooding, spamming, or mail-bombing. b. Use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission, except as may be permitted by standard search engine protocols.

  4. Intellectual Property: a. Copy, modify, distribute, sell, lease, or sublicense any part of our Services or included software, except as expressly permitted. b. Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, know-how, or algorithms relevant to the Services or any software, documentation, or data related to the Services, except to the extent that applicable law expressly prohibits such a restriction.

  5. Misrepresentation & Deception: a. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. b. Send altered, deceptive, or false source-identifying information, including "spoofing" or "phishing," in connection with your use of the Services.

  6. Resale and Commercial Use: a. Sell, resell, rent, lease, or otherwise commercially exploit the Services or access to the Services, unless specifically authorized by ChatGenie in writing.

B. Content and Transcription-Specific Prohibitions:

  1. Harmful or Abusive Content: Transcribe, store, share, or transmit any content that: a. Is unlawful, defamatory, libelous, harassing, abusive, fraudulent, obscene, or otherwise objectionable in ChatGenie's reasonable discretion. b. Contains or promotes child sexual abuse material or exploits children. c. Promotes or incites violence, hatred, or discrimination against individuals or groups based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.

  2. Privacy Violations & Consent: a. Use the Services to record, transcribe, or otherwise process the speech of any individual without their clear, informed, and unambiguous consent, where such consent is required by applicable privacy laws and regulations (e.g., two-party consent laws). You are solely responsible for ensuring you have all necessary rights and consents to transcribe any audio you submit to the Services. b. Collect or store personal data about other users through the Services without their express permission and in violation of applicable laws.

  3. Intellectual Property of Others: Transcribe, store, or share any material that infringes upon the copyright, trademark, patent, trade secret, or other intellectual property rights of any third party.

C. Restrictions on Use of AI-Powered Features (including Transcription):

VoiceBuddy utilizes advanced artificial intelligence (AI) and machine learning technologies to provide its transcription services ("AI Features"). In addition to the general restrictions, you agree not to, and not to permit others to:

  1. Misuse of AI Output: a. Use the AI Features or any resulting transcription ("Output") to develop, train, or improve any competing AI or machine learning models or services. b. Represent any Output as being entirely human-generated if it was produced or significantly assisted by the AI Features, without appropriate disclosure. c. Attribute any Output to ChatGenie or VoiceBuddy as an endorsement or a statement of fact by ChatGenie or VoiceBuddy. d. Utilize the AI Features or Output in a manner that could be deceptive, misleading, or unethical.

  2. High-Risk Uses: Use the AI Features or Output for any automated decision-making processes that have legal, financial, or similarly significant impacts on individuals (e.g., credit scoring, employment decisions, legal interpretations) without robust human oversight and validation, and in full compliance with all applicable laws. This does not restrict use of transcriptions for informational purposes in such contexts, provided there is human oversight.

  3. Harmful or Biased Applications: Use the AI Features for purposes or with effects that are intentionally discriminatory, harassing, or that promote harm, or in any way that would violate the ethical AI principles ChatGenie may publish from time to time.

D. Violations and Enforcement:

Failure to comply with these restrictions constitutes a material breach of these Terms. ChatGenie reserves the right, in its sole discretion and without limiting other remedies, to:

  1. Suspend or terminate your access to and use of the Services.

  2. Remove or refuse to process any content or transcription.

  3. Take legal action, including seeking monetary damages or injunctive relief.

  4. Report your activities to law enforcement authorities.

We reserve the right to determine, in our sole discretion, whether a violation of these restrictions has occurred.

15. General Terms

  1. (a) Entire Agreement: These Terms of Service, including our Privacy Policy and any additional terms and conditions or policies referenced herein or separately agreed to in writing, constitute the entire agreement between you and ChatGenie regarding the subject matter herein and supersede all prior or contemporaneous agreements, understandings, and communications, whether oral or written, between you and ChatGenie.

  2. (b) Waiver: If you do not comply with these Terms, and ChatGenie does not take immediate action, it does not mean that ChatGenie is giving up any of its rights. Any waiver by ChatGenie of any provision of these Terms will be effective only if in writing and signed by ChatGenie.

  3. (c) Assignment: You may not assign or transfer these Terms or your rights under them, by operation of law or otherwise, without ChatGenie's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. ChatGenie may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

  4. (d) Notices: Any notices or other communications provided by ChatGenie under these Terms, including those regarding modifications to these Terms, will be given:

    1. (i) via email; or
    2. (ii) by posting to the Services.

    For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

  5. (e) Headings: Headings used in these Terms are for convenience only and will not be used to limit or interpret the meaning of any provision.

  6. (f) Export Controls: The Services may not be used in or for the benefit of, exported, or re-exported:

    1. (i) into any U.S. embargoed countries (collectively, the "Embargoed Countries"); or
    2. (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals, any other restricted party lists identified by the Office of Foreign Asset Control or the U.S. Department of Commerce Denied Persons List or Entity List, or any other restricted party lists (collectively, "Restricted Party Lists").

    You represent and warrant that you are not located in any Embargoed Countries and are not on any Restricted Party Lists. You must comply with all applicable laws related to Embargoed Countries or Restricted Party Lists, including any requirements or obligations to know your end users directly.

  7. (g) Relationship of the Parties: These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.